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Monitoring your credit with TrueCredit

 

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Question:

I am preparing to refinance a mortgage and want my middle credit score to be above 760. Is having an account with TrueCredit's "3-Bureau Credit Monitoring Service" a good idea for me?
The lenders I work with pull all three agencies' scores and use the middle one of the three.

Answer:

TrueCredit gets points for a nice user interface, trending graphics, debt to income calculations and so forth. The make it easy to compare the information that all 3 agencies have on file for you.

TrueCredit gets BIG MINUS points for having lots of advertising. I personally have an account with TrueCredit ($14.95/ month) and it disgusts me that after logging in, I am constantly bombarded with affiliate links where they want to sell me refinances, new mortgages, credit cards, insurances - you get the picture.
I feel that on a pay-for site, there should be ZERO ads.

Now about the credit scores. I suspect that TrueCredit's numbers are worthless.

Let me give you an example.

I have been monitoring my 3 scores over the past 2 months with TrueCredit and the number that they have as my "Equifax score" has been hovering between 800 and 787. Yesterday it was 800.

Parallel, I have a subscription to Equifax's Scorewatch product. It is an annual subscription, and it comes with 2 Scorepower Credit Reports. These include a "FICO" score, based on the Equifax credit report.

Note that this means that there are at least 3 FICO scores available:

Equifax FICO score
Experian FICO score
Transunion FICO score

So I obtained a new Equifax FICO score yesterday. It came back as 752.

Note that TrueCredit reports my "Equifax score" as 800 (with occasionally dipping to 787)

Further, there is the "official FICO" score that you can get from www.myfico.com

So now we are having 7 different numbers:

TrueCredit's version of Equifax, Experian and TU's score (3)
Each agency has a FICO score (3)
The "official" fico score that you get at www.myfico.com

I just talked to my lender on the phone again. She said that they pull each agencie's FICO score.

I believe that this means that the numbers reported on TrueCredit are useless. I also heard that they are referred to as FAKO scores in the industry.

After finding this out, I tried to cancel my TrueCredit membership. It appears that it is not possible to do this online. I found this phone number to cancel TrueCredit:

Simply telephone our Customer Service Team toll-free at (800) 493-2392
and a service professional will be happy to cancel your free trial subscription.
Representatives are available

Monday through Thursday, 8 a.m. to Midnight
Friday through Sunday, 8 a.m. to 8 p.m.
Eastern time


(From https://www.truecredit.com/popup/freeTrialExample.jsp)

It was very easy to cancel my membership. The customer service representative confirmed that each agency has a custom formula that they can apply to all 3 available reports. He also confirmed that the mortgage industry relies on the FICO model instead of custom formulas. Therefore those Transunion numbers were indeed useless for me.


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Comments:

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2009-02-28, 09:55:19
anonymous  
This is a fraud I sent in my information for my credit report and 2 months later I still don't have it. I called the 800 number and I got someone in India they asked for my SSN DOB and mailing address. I gave them this information and they said it was not where they have me listed as living and they can not sen me my information. I have sent in a copy of my utility bills and ID I have a problem with my information being sent to INDIA another country and they tell me they are not going to send me my information. TRUECREDIT is a rip off and maybe the BBB should do something about this should we send information also to our congressman about this my information is listed in a foreign land.
2009-08-03, 23:57:24
anonymous from United States  
This is the worst credit monitoring service I have ever dealt with. The numbers are completely off let's say by 100 points. It is unbelievable. Please DO NOT USE TRUECREDIT.
2009-11-17, 08:39:07
anonymous from United States  
They kept charging my account after I went through all the trouble of canceling. They said that they lost all the records, even though I had email records and phone records. They refused to refund me. I had to cancel my debit card just so they can't rip me off anymore.
2010-01-07, 11:02:16
anonymous from United States  
True Credit has stolen my money a lot like AIG did to my family 3 years ago. I'm sick of organizations taking money that is not theirs. I thought I was signing up for the free trial online when low and behold I got charged $29.95 to my credit card and was told I signed up for a different product. After talking to the supervisor, who was quite pleased they had tricked another US citizen, I got no where. When will our world and people become normal again and not stand behind businesses who clearly trick average human beings trying to make a living. I have a school teacher who makes a small salary for a big job. I educate your children True Credit and this is the thanks I get? Too bad I'm an honest human being...
2010-05-03, 23:48:01
anonymous from United States  
I found TrueCredit to be worse than useless. I was alerted to an unpaid credit card bill. I immediately tracked down the source of this 'information' to find the amount was $7.05, it in fact had been paid 4 years ago and there was actually a zero balance in the account.

So they sent me on a totally wild goosechase, wasting my time. I also, as others posted here, had difficulty cancelling. In the meantime, my OWN creit card company (Chase) detected possibly fraudulent activity on my current credit card. One was for a small charge, about $10, and there were charges for downloading 3 i-tunes at $1 each. The charges were definitely not ours. The credit card was immediately cancelled, and a replacement card sent overnight express with a new account number.

With service like this, who needs 'TrueCredit'? A classic misnomer.

The only way TrueCredit charges were discontinued is because I did not send them my new credit card number.

Signed: 'Andre Philidor'
2015-02-01, 03:56:03
anonymous from Netherlands  
A little rationality lifts the quality of the debate here. Thanks for courtibnting!
2015-02-01, 05:40:51
anonymous from Thailand  
Your post has moved the debate foawdrr. Thanks for sharing!
2015-03-25, 17:42:54
Dorenezeller from United States  


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