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ZIPRealty/ HomeGain - broken promises in Real Estate

 

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I was looking to buy a house in Salt Lake, Utah and since I live in California, I decided to use ZIPRealty.com to find listings and an agent. I knew from a friend that agents on ZIPRealty work for less than the typical 3% commission, e.g. they work for 2% and give the difference of 1% to you, the buyer. (The seller still has to pay the full 3% to the buyer's agent.)
Right now ZIPRealty's web site says "We give you 20% of our commission - That would typically be $1,800 on a $300,000 home!". This corresponds to a 0.6% of the purchase price. Still a nice sum.
I had also visited ZIPRealty's web site before when I looked for real estate in the San Francisco Bay Area and I had really liked their site. Complete access to the MLS (Multiple Listing Service), with much information revealed. There are many sites that show you the MLS but they differ in regards how much information of the property is given to you without selecting an agent first.

Back to my Utah project.

Unfortunately ZIPRealty does not have a license for Utah (yet) so for this state (and a few others, I presume) they team up with another site, HomeGain.com

To make it short, I am very dissatisfied with HomeGain.com. HomeGain does not offer access to the MLS but only offers to find you agents: real estate agents and loan brokers.

Homegain's start page advertises in big letters:
"Choose HomeGain and get up to $1000 Cash Back!"

I told Homegain where I wanted to buy and they sent me over 15 real estate agents' contact information each with a more or less personal letter replying to my request. I talked to a few of them and chose the one who seemed to have time for me, yet also was experienced.

Turns out the $1000 cash back require:
- you pick a real estate agent from them
- you get the loan from them

I actually let them send me some loan broker but his terms were too expensive. I guess he had to make up for the $1000 (?) that he pays to HomeGain for the referral.

I ended up buying a house for $160,000 - that's $4,800 commission for my realtor. Of these $4,800 my realtor had to give $1,500 or $1,600 to HomeGain (I don't remember).
So I figured if HomeGain got $1500 or $1600 on this deal, they could surely give me the $500 they advertised.

Now it turns out that you have to make 2 transactions with HomeGain in order to get anything. Exactly, I would not even get $250. 2 transactions is fine for people who sell their house and buy another one but it is bad news for people like me who just buy.

ZIPRealty does not have such limitations. ZIPRealty is very clear that you get a percentage of their commission as described above. HomeGain does not state directly that you won't get ANYTHING unless you make two transactions.

I inquired about this with their customer service and they sent me some form letter that does not really reflect my situation. The first email's subject line is wrong already.

The second email talks about a 'free gift link' but I could not figure out where this free gift link is located. It is neither in the email itself nor is it on their web site.

I sent another email asking 'where is the free gift link' but they did not reply.


Date:	 Mon, 22 Aug 2005 10:13:35 -0700
To:	 ptiemann_2000@yahoo.com
From:	 info@homegain.com
Subject: Thank you for using HomeGain to buy and sell a home

Dear Peter,
 
Thank you for using HomeGain agent(s) to close on two home transactions.
To get up to $500 in cash back from HomeGain, you must fax us the
HUD1 form or Settlement Statement for at least TWO transactions.
 
Fax these to us with your user name clearly visible (ptiemann2005)

Fax Number:(510) 655-5673
 
When we have received this information and confirmed your eligibility,
we will send you a check.
 
HomeGain is a licensed real estate broker.
 
HomeGain.com, Inc.
1250 45th Street, Suite 200
Emeryville, CA 94608

========================================================================

From:	"Agent" <Agent@homegain.com>
To:	"'peter tiemann'" <ptiemann_2000@yahoo.com>
Subject: RE: Thank you for using HomeGain to buy and sell a home
Date:	Tue, 23 Aug 2005 11:34:18 -0700

Peter,

Thank you for contacting HomeGain. If you have completed 1 transaction 
with a HomeGain agent you are entitled to free coupons, which can be
accessed through the free gift link.  If you have completed 2 or more
transactions you are eligible for a free cash gift up to $500.00. 
To receive your free gift please complete the free gift info as well
as fax in the your HUD-1 statements (both pages) so we can review your
transactions.
You can fax this directly to 510-655-0848.
Attention: Customer Relations. 

If you have any questions or concerns please feel free to contact us.

Qualifications are as follows: 

1. Transaction with a HomeGain agent equals free coupons.  

2. Transactions with one or more HomeGain agents gets you up to $500.00
   cash

3. Transactions with one or more HomeGain agents while utilizing
   PriceLine Mortgage gets you up to $1000.00


Regards,
 
Da'Mali Ross
Customer Relations Specialist
 
HomeGain.com
1250 45th Street - Suite 200
Emeryville, CA 94608
Phone: (888) 542-0800
Fax: (510) 655-0848

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Comments:

2006-05-19, 02:02:15
anonymous from United States  
You think you,re unhappy with homegain.com?I choose brenda Porter from they,re list of agents and she is either dishonest or she is the dumbest real estate agent in the world! She cost me thousands of dollars because of her incompetance!!! I really dont hold HG responseable for her ignorance. She just turned my hole experience into a nightmare. It will be hard for me to trust any agent after this fiasco!
2006-05-19, 09:17:44
anonymous from United States  
re: Brenda Porter: Maybe I should post an article 'the dumbest real estate agent' and share some of my experiences.
2007-01-24, 17:30:10
anonymous from United States  
rating
I didn't see that cash back ad but I did end up using HomeGain and finding an awesome realtor. As a first time homebuyer, I had no clue where to go and a few of the realtors we met at open homes were so stuck up, so that's why I used HomeGain.com (I like those kinds of sites that sends me options for services). Just my two cents.
2009-10-10, 12:59:38
anonymous from United States  
It does not matter where you are, Realtors are real jerks.
You might try Lake Havasu City Az.
Incompadent and arogant People.
They do nothing for the seller where ever you are, The Comission is all they are interested in for them self.
Most of the Realtors never sold a house these days, Only Listing for the COMISSION.

We are People with Health Problems ready to sell.
2 1/2 years and 5 Realtors and nothing.
Realtors telling you how smart they and their experience.
Actually I can read these people and they are liars.
2010-05-08, 16:40:19
anonymous from Miami, United States  
To the people who have been trying to sell your home for 2.5 years and used 5 realtors. Could it be that the realtors are not incompetent or arrogant but you are. You seem pretty ignorant yourself. Perhaps you refused to realize that the property you are selling is more than likely OVERPRICED. If you have been selling it for 2 and a half years that just may be it. If I knew that a property would never sell because it was grossly overpriced I wouldn't work to sell it either! Are there moron realtors out there? ABSOLUTELY. The thing is if you don't listen to their advice then you've hired them into a no-win situation. GROW UP!!!

 

 

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