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Rip-off pre-paid phone cards

 

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I recently bought a prepaid phone card. I have had mixed experiences with prepaid phone cards, some seem to deliver the minutes as expected while some seem to deliver a little less.

But what happened in January 2008 was the worst case.
I bought a prepaid phone card called 'Euro One - by Popi' on a reseller's web site www.phonecardquick.com
Phonecardquick is a legitimate business - I have bought about a dozen of cards from them.
My Euro One card cost me $20 and offered over 4000 minutes of talk time from the USA to Germany. Their toll-free number is 1-800-434-3617.
Their customer service number is 1-800-440-6291.

For writing this little article, I googled the access phone number and noticed that this card sells under a couple of other names as well. STAY AWAY!

Because this deal was really good, I decided to keep a log. This log was going to be very short. Here it comes.

$ balance       Min. left before call   Date/ Time
$20		4081 minutes	        1/15/2008        12:41pm - 12:59pm	18 min phone call
$11.56		2359 minutes	        1/16/2008        12:35am - 12:41am	6 min phone call
$11.01		2246 minutes	        1/16/2008        immediately after the second call, no call performed.

At this point I saw that something was wrong. I had talked 6 minutes but they billed me 43 minutes? According to advertising, there is no connection fee.
I called their customer service but you can never talk to an actual person. I got an automated credit of 45 cents instead.

So my account balance was now:

credit of 45 cents ==> $11.46 balance (1/16/2008)

A few minutes ago (1/29/2008), I tried to make another call. The computer tells me that my balance is now $0 - I have insufficient funds remaining. (1/29/2008 12:37am)

In the gray box you can see their (PhonecardQuick's) fine print. No connection fee is mentioned. Even with the semi-monthly fee of 59 cents, my balance should not have gone from $11.46 to $0.

I am going to dispute this with phonecardquick.com and if no resolution (I expect $20 back to my credit card), I will talk to my credit-card company.

CALL TIME IS DEDUCTED IN 3 MINUTES TO CERTAIN DESTINATIONS. SERVICE FEES MAY APPLY. CALLS PLACED TO MOBILE 
TELEPHONES MAY BE BILLED AT A HIGHER RATE. WHEN USING A TOLL FREE NUMBER FROM A PAY PHONE A $0.65 PER CALL 
SURCHARGE WILL APPLY. A SEMI MONTHLY FEE OF $0.59 MAY APPLY. APPLICATION OF SURCHARGES AND FEES WILL HAVE THE
EFFECT OF REDUCING TOTAL MINUTES ACTUALLY RECEIVED ON THE CARD FROM THE MINUTES ANNOUNCED. PRICES AND FEES
ARE SUBJECT TO CHANGE WITHOUT NOTICE. FOR MORE DETAIL ON RATES AND OTHER CHARGES, PLEASE CONSULT THE CUSTOMER 
SERVICE. PHONECARDQUICK.COM IS NOT RESPONSIBLE FOR LOST OR STOLEN PINS AND CHANGES IN THE RATES BY SERVICE 
PROVIDER. SAFEGUARD YOUR PIN; YOU ARE RESPONSIBLE FOR ANY UNAUTHORIZED USE, LOSS OR THEFT. CARD IS NOT 
RECHARGEABLE. CARD IS NOT REFUNDABLE OR EXCHANGEABLE (ALL SALES ARE FINAL) UNLESS DEFECTIVE. NEITHER CARD 
PROVIDER, NETWORK PROVIDER NOR PHONECARDQUICK.COM (“DISTRIBUTOR”) MAKE ANY WARRANTY, EXPRESS OR IMPLIED, 
REGARDING THE CONDITION OR FITNESS OF THE SERVICES OFFERED FOR ANY PARTICULAR USE OR PURPOSE. THE 
DISTRIBUTOR’S LIABILITY SHALL BE LIMITED TO: DIRECT DAMAGES FOR PERSONAL OR PROPERTY INJURY, AND FOR ALL OTHER
 CLAIMS, AN AMOUNT EQUAL TO THE VALUE OF THIS CARD. IN NO EVENT WILL THE DISTRIBUTOR BE LIABLE FOR PUNITIVE, 
SPECIAL, INDIRECT, RELIANCE, INCIDENTAL OR CONSEQUENTIAL DAMAGES. THE EXCLUSIVE REMEDY FOR ALL DISPUTES 
AGAINST DISTRIBUTOR ARISING OUT OF PURCHASE OR USE OF CARD, EXCEPT FOR MATTERS TAKEN TO SMALL CLAIMS COURT, IS
 ARBITRATION BY A SINGLE ARBITRATOR UNDER THE CONSUMER ARBITRATION RULES OF THE AAA. DISPUTES AGAINST 
DISTRIBUTOR WILL NOT BE HEARD BY A JURY OR IN A COURT AND MAY NOT BE MADE PART OF A CLASS ACTION. CARD MAY BE 
DEACTIVATED WITHOUT NOTICE IF FRAUD IS REASONABLY SUSPECTED.

Comments:

2008-02-06, 05:39:29
anonymous  
I bought a Lycatel card in November, with supposedly something like 1000 minutes. I used it once for 90 minutes in December. I tried to use it today 06.02.08 and was told there were no credits left on it. I called customer services they told me there is a daily maintenance charge and connection charge. There is no mention of this on the card at all. Is there a telecom watchdog who I can write to, i feel totally ripped off and very angry.

2008-07-31, 12:40:41
Peter (Admin) from United States  
Update:

I did get the refund from my credit card company. I never was able to talk to the phone card company. They are not legitimate, as far as I am concerned.

Note: The web site phonecardquick.com is OK!

I have since then bought another card and that one is fine again. Just be careful what you buy there.

Thank God we have credit card companies who will refund in such a situation. Knock on wood. They are not giving up money there! They get the full $20 from the phone card company, PLUS a fee. So don't think the CC company is an angel. They do make their profit even on the charge back. And, rightly so, in this case!
2009-03-21, 22:47:26
anonymous from United States  
What about www. Do they cheat youalso??


Keywords:
2009-03-21, 22:50:36
anonymous from United States  
Has any one seen this girl on the web??
2009-08-30, 11:54:14
anonymous from Germany  
Its Raven Riley (Pornstar) She / he contact me. Its a scammer
2011-11-06, 07:01:58
anonymous  
rating
Informations to all.


All scammers used a roamingssystems when they send a email........Allways check the mail if you got a mail like this
Date: Mon, 31 Oct 2011 22:07:32 -0700

and you check the mail at it seems to come from Malysia is not true. look this 0700

The mail was send from United States 0700 to Malysia and to the me at 0732 with roamimg system they used.

The same with phonecall, they used magiccall so if they give a number from Malysia and they are in Ghana you pay for the call to Ghana and not Malysia...


 

 

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