Window with title Diagnostic Traces after starting Windows

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Window with title Diagnostic Traces after starting Windows

6 comments. Current rating: 4 stars

(2 votes). Leave comments and/ or rate it.

Question:

Recently, everytime I boot Windows XP, a window 'Diagnostic Traces' is displayed. It shows these messages:
SSDIAG activated
new _DIAGWINDOW(DrvnQ117)
delete _DIAGWINDOW(DrvnQ117)
new _DIAGWINDOW(DrvmCDB)
Below is a screenshot. Where does this come from?

Answer:

Run MSCONFIG, and look if 'Diagnostic Startup' is checked (as shown in the screen below).
Instead the first option 'Normal Startup' should be selected.
It is unclear who changed the selection.

Then check in MSConfig on the 'Startup' tab, if there is a program 'ssdiag.exe' with a checkmark. Remove that checkmark. I found that it references to d:\windows\ssdiag.exe
I looked at the publisher of this file ssdiag.exe and found that it stated 'Copyright � 2004 Sonic Solutions'.
Sonic Solutions is the manufacturer of a CD burner software that I recently had re-installed on my laptop. We found the culprit! I found that it is safe to delete the 2 related files

ssdiag.exe
ssdiag.ini

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Subject

Comments:

2007-08-03, 19:59:31

anonymous from United States

Thanks very much. Actually.I've already found out that it is adware that comes in through Sonic's drive letter access. I found this out, and also found that file called ssdiag.exe and deleted it. I then deleted the dla file in Sonic Solutions program. Thanks a lot.
Ms. Vickie

2008-04-16, 16:47:58 (updated: 2008-04-16, 16:49:23)

MAGICSWAN from Chennai, India

TOOL IS WONDERFUL AND I WAS ABLE TO FIX THE PROBLEM THANK YOU VERY MUCH

2008-07-25, 18:32:38

anonymous from Ireland

Brilliant, I'm from Athy...

2008-12-01, 21:19:40

anonymous from Canada

need more help....i try the first step which is using the SCU-removed the check mark for the 'ssdiag' and it worked...but how can i delete these 2 files forever..i don't have the sonic-dla programs in my 'start-all programs' window and there is nothing in my 'add and remove programs' either....what should i do..anyhelp will be much appreciated..thank you.

2009-05-21, 06:28:09

anonymous from Australia

hi,
I have exactly the same problem as shown in the screen shot. I tried the steps shown above, but the ssdiag.exe does'nt show up in the startup under msconfg. any further suggestions?

2009-06-03, 12:24:53

anonymous from United Kingdom

Do a search for either ssdiag.exe or ssdiag.ini one of them will be found, delete it.
You might have to search in hidden files or folders, i can't remember.

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